Wrap Your Brain Around This One

You’re thirsty, you decide to head to the vending machine and grab an ice cold soda. As you guzzle down that fizzy goodness you are probably not thinking about the after effects when you toss the empty bottle into the nearest trash can. Less than 10% of plastic bottles in the United States are actually…

Organize and share things you love?

According to Wikipedia, Pinterest is a vision board-styled social photo sharing website. The service allows users to create and manage theme-based image collections. The site’s mission statement is to “connect everyone in the world through the ‘things’ they find interesting.” It’s many things to many people and nothing to others. It’s touted as the ‘Facebook…

Social Media for Better Customer Service

Recently I’ve had a string of unfortunate customer experiences with companies I would have considered “tops” in their industry for customer service/recovery. I had to ask myself, having started my career at the Four Seasons and being in such a client facing business was I more sensitive to the customer service of others. Oddly enough…

Are QR Codes Here to Stay?

   While the debate rages on whether QR codes are a passing fad or a marketing phenomenon, those funky images continue to pop up all over the place. From product packaging to retail signs and even to food, almost any surface in the universe seems fair game for a QR code. QR Codes are a…